Product Consulting & Support

The quality brand MAR nautic offers high quality products combined with comprehensive and excellent consulting and support. We will assist our customers before and after the purchase with all questions in the languages German, English and Spanish, or depending on the availability via our local partners on site.

Our services at a glance:

Product Consulting

MAR nautic combines the different types of watermakers on one platform: devices with very low energy consumption as well as portable devices and manually operated systems. In our standard portfolio we offer equipment with very low production volumes of less than one liter per hour up to very large systems with 150 liters per hour. Larger systems can also be requested. We will help you choose the right product, taking into account the conditions on board, the advantages and disadvantages of each system and your personal preferences.

Consulting On Installation Options On Board

We attach importance to our customers already being very well informed before ordering regarding the function of the product, the planning of the installation, the necessary installation accessories, requirements for the energy supply and the ideal utilization of limited space on board. On customer's request, implementation options can be discussed in advance with the MAR nautic team, right through to effective installation planning. This enables you to acquire a very sound knowledge of desalination systems already before the purchase, which in turn is important in the choice of product and later in the installation and operation of the watermaker.

Installation Support

We will assist you or your trusted specialist workshop with all questions during installation. The MAR nautic team will familiarize you or your specialist workshop with the key points of the installation and will be happy to provide tips on how the installation can be carried out simply, correctly and sustainably in terms of accessibility during maintenance. Depending on the region, we also work with local service partners we trust.

Support After Commissioning

Many MAR nautic customers are traveling in remote areas. Therefore, a fast and uncomplicated customer service is central for technical questions, questions about equipment maintenance or trouble shooting. We usually have all common maintenance products and spare parts in stock and can deliver immediately. For this purpose, we offer fast and worldwide air freight shipping solutions at very fair prices. Depending on the region, we can also rely on local service partners.

Availability And Shipment Of Equipment, Maintenance Products & Spare Parts

As a central cornerstone of our customer service, we understand fast availability of products as well as fast and inexpensive shipping solutions, even to remote regions of the world. We have standardized our worldwide shipping at fixed prices. Take a look at our range of shipping solutions on the following link: Worldwide Shipping Solutions.

Our network with our local service partners is currently under construction. To check availability for your region, please contact us.